Legal Notices, Terms and Customer Information

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LBBW Client Support
Tel.: +49 711 127-46565
Fax: +49 711 127-6696763 or

Legal Notices

The following web pages provide you with details on privacy statements, security regulations, Money Laundering Prevention and LBBW's business conditions:

Terms for Electronic Banking

Detailed information on MiFID (Markets in Financial Instruments Directive):

The main objectives of MiFID are to complete the process of creating a single EU market for investment services, to respond to changes and innovations which have occurred in securities markets and to protect investors by making markets deeper, more competitive and more robust against fraud and abuse.

The regular review of the execution venues takes into account information provided in the execution venues’ Quality of Execution Reports. The following links will take you to the Quality of Execution Reports of the relevant trading venues:

Systematic Internalizer (SI)

LBBW is a Systematic Internalizer (SI) according to Article 4(1) No. 20 of the EU Directive 2014/65/EU for the financial instruments listed in the SI Report that are traded on a trading venue.

For transactions in SI products, LBBW publishes the details of each transaction (post-trade transparency) for its customers, unless the customer itself acts as Systematic Internalizer and seller at the same time. LBBW's current SI status is updated on this homepage in the SI Report.

LBBW has registered its SI status with the SI MIC "LBWS" with BaFin and uses the MarketAxess service to implement the regulatory requirements for pre-trade and post-trade transparency.

Trust is the basis for cooperation

Compliance with legal and social standards is part of a transparent and honest corporate culture. The basis for this is ethically impeccable action on the part of the supervisory bodies, the Executive Board, managers and all employees. LBBW's Code of Conduct, the code of conduct and ethics, serves as a guideline for correct behavior.

Whistleblowing System with Rules of Procedure in accordance with the German Supply Chain Act

Employees, customers and business partners of LBBW and BW Bank can confidentially submit information on unlawful conduct, criminal offences (e.g. fraud, theft, embezzlement, money laundering, insider trading, market abuse) and violations of the Supply Chain Act (e.g. information on human rights and environmental risks and breaches of duty) to the Ombudsman.

LBBW's Ombudsman

The ombudsman accepts this information about suspicious facts, examines them and advises the whistleblower on how to proceed free of charge. He guarantees discretion and anonymity and only passes on information and the identity of the whistleblower to LBBW's compliance department (OE 21 Group Compliance) with the informant's express agreement.

Ombudsman contact details

Lawyer Arndt Brillinger
Schubertstr. 2
D-76185 Karlsruhe

Phone: +49 721 - 91 54 65 65 (reachable from 8:00 am - 5:00 pm CET)
Fax: +49 721 - 91 54 65 80

Landesbank Baden-Württemberg has obtained the required consents for the use of the prospectuses for all securities offered in compliance with section 3 paragraph 3 of the German Prospectus Act (Wertpapierprospektgesetz - WpPG) in accordance with the consent and the conditions attached thereto.

These reference rates can be used to exchange or convert currencies.

The foreign exchange reference rates are published by LBBW on every bank working day by 13:15 CET.