We collect, store, process and use personal data:
- if we need it to help us provide you with our services
- in order to check whether you are authorized to access protected web pages
- for registration on our website
- to contact you and
- to send you information on products and services.
We will only use your data for these stated purposes.
Visiting our information pages
If you visit our information pages on the Internet, we will store your PC's IP address for a short period. The IP address is a PC's individual address in a computer network. This allows you to take advantage of our online information offerings at any time without having to disclose your data.
Use of Onlinebanking
In order to facilitate your banking transactions we offer you a range of transaction services, such as BW Onlinebanking, HBCIbanking and the Business Portal. To use these services, for your own safety you will be requested to enter your personal access data (user name and password) when you log on. This protected login allows us to identify you and so prevent unauthorized use of your accounts.
During transactions (for example, transfers) we store and archive all transaction data so that the transaction can be reconstructed if necessary. In addition to the access data, this includes for instance the amount transferred and data on how you have used the service (for example, with regard to BW Onlinebanking).
In the context of the provision of services through the BW Financial Manager, user data and other customer parameters are stored and evaluated using a variety of criteria. By activating the BW Financial Manager the customer grants BW-Bank permission to analyze data relating to the customer's account movements and use them to inform the customer of suitable offers and product information.
Use of our other Internet offerings
We will only store your personal data if you provide the information voluntarily. This is the case, for example, if:
- you register (for example, for a newsletter)
- you participate in a survey or a competition
- you submit enquiries or suggestions by completing a contact form or sending an e-mail or
- you give us a mandate.
In these cases, you give us your data voluntarily. In so doing, you yourself make the decision to give us your name and other personal information (such as date of birth, address, e-mail address or telephone number). You are not required to disclose this information to us. Please remember, however, that we can only provide you with the products, services or information you have requested if we know your data.
We will only send you our newsletter if you have agreed to it. To verify your acceptance, we will send you a link to confirm that you wish to receive the newsletter. You may cancel the newsletter at any time. Information on how to unsubscribe can be found at the end of each newsletter.
If you send us an e-mail or a message via a contact form, we will store and use your data. This data includes, for example, your name, date of birth, address, e-mail address and telephone number. We will use your data only for our services and only for communicating with you.
Your personal data are protected when you use our transaction services (for example, BW Internet banking or HBCIbanking). Data transmitted via the Internet is encrypted. Encryption prevents unauthorized persons from viewing your data.
Please note that if you send us personal data in an e-mail, data transmitted in this way via the Internet is not secure. It is possible that unauthorized persons might read or tamper with your data.